VDT Communications bags ISO 20000 certification
VDT Communications Limited has been awarded the International Standard Organisation (ISO) 20000-1:2011 certification.
VDT becomes the first telecommunications company in West Africa to earn the certification.
The certification, which focuses primarily on fine-tuning the Information Technology management capability of VDT, aimed at delivering key processes including service delivery, control, complaints resolution and relationship management.
It also intended to provide top-notch service quality experience and satisfaction to VDT customers to be able to compete globally.
ISO 20000 is the prime international standard for Information Technology Service Management and is fully compatible and supportive of the ITIL (IT Infrastructure Library) framework.
It promotes full integration of IT services with business strategies while providing a formal framework for service management.
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