Uber unveils security measures in West Africa
Uber has updated its community guidelines in West Africa to provide guidance on how drivers and riders should behave and treat each other during a trip.
The company is committed to providing a service that is seamless and efficient and the release of these guidelines is aimed at reinforcing the company’s commitment to both riders and drivers.
This is the first time Uber is publishing a policy explaining why riders can lose access to Uber. This is important because when drivers use Uber, they do more than simply drive, they are sharing their own car, space and time with passengers. And while most riders show drivers respect, unfortunately this is not always the case.
“Uber’s updated Community Guidelines help explain what is not acceptable on an Uber trip. Many of these are obvious to most of us but they should be noted – whether it is throwing up in the backseat or leaving rubbish in the car, the below list of guidelines is one that everyone using Uber should understand, driver-partners, and riders as well as those travelling with other riders/friends,” a statement from the firm stated.
It said getting to a destination safely is a top priority. This is why drivers need to adhere to the rules of the road for example, by sticking to the speed limit, not driving under the influence of alcohol or drugs and not texting while driving. Drivers should always take a break if tired.
Riders should play their part by wearing their seatbelts and not trying to cram in extra people when there aren’t enough seat belts. Riders also need to refrain from bringing alcohol or banned substances into the vehicle and should not ask a driver to go faster than the speed limit.
Those under the age of 18 can take an Uber with adult supervision, but cannot have an Uber account themselves. Parents or guardians need to accompany children at all times.
Going forward, if Uber finds that an unaccompanied minor is the account holder the account will be immediately deactivated. If Uber finds that the rider is under the age of 18 but the account holder is a third party that is over 18, Uber will remind the account holder of Uber’s policy and deactivate their profile after a second warning.
Giving feedback allows Uber to know what the rider is satisfied or dissatisfied about, that is why both drivers and riders should always provide feedback post a trip. When people know that they are been rated they become conscious of their behaviour and become accountable for their actions. Accidents, incorrect fair charge or arguments should be reported by simply tapping the help button in the app. There is a customer support team that is always ready to assist.