The Chief Executive Officer of SYNLAB Nigeria, Kenneth Okolie, has called for enhanced accessibility and coordination of patient records in Nigeria’s health sector, through the electronic health records system.
Speaking at the SYNLAB Nigeria webinar on revolutionising patient care, Kenneth said the effective use of electronic health records would ensure centralised patient information, healthcare coordination, and the tracking of patient outcome consent management.
According to him, education testing and certification, as well as participating in health information exchange will help facilitate real-time information-making in patient care.
He also called for an effective regulatory framework to ensure adherence to these requirements across healthcare institutions.
Also speaking at the webinar, the Managing Director / Chief Executive Officer of the Private Sector Health Alliance of Nigeria (PSHAN), Dr. Tinuola Akinbolagbe, said that healthcare workers should collaborate in ensuring quality patient care decision-making.
She said , such interdisciplinary collaboration is necessary to achieve the desired health outcome for the patient. Dr. Akinbolagbe added that patient education and effective collaboration with the patient’s family are necessary to ensure that the health institution and the family do not work at cross purposes in the patient care
process.
On his part, the Chief Executive Officer of Leadway Health, Dr. Olatokunbo Alli, called for trust and transparency in shaping the patient’s journey. He noted that trust and transparency are the foundation for effective customer service and urged health institutions to maintain openness in their dealings with patients to build trust and transparency.
Dr. Alli said institutions should be deliberate about their communication with patients, adding that this sets the tone for the patient’s journey.
He emphasized the need for clear unambiguous and empathetic communication, stressing that listening to and validating the patient’s concerns, would enhance the quality of their experience as customers.
