Stanbic IBTC gets new certification
Stanbic IBTC Bank received the ISO 9001:2015 Certification, a highly regarded Quality Management System certification globally, in Lagos, at the weekend.The certification, among its many benefits, will enable the bank to serve its customers at the right level of quality and ensure zero variability in the delivery of service across the various digital and non-digital touch points, all of which enhances customer banking experience and relationship with the bank.
Country Director, DQS Certification Management Systems, Lawrence Ogudu, affirmed that Stanbic IBTC Bank met the requirements of the ISO 9001:2015 Certification, which entails demonstration of the ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements.
It also involves the enhancement of customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory obligations.
The Executive Director, Operations, Stanbic IBTC Bank, Wole Adeniyi, commended the bank’s team for making the certification possible, and stressed that the requirements of the system would be continually reviewed and developed for higher performance.
“We are delighted about the ISO 9001:2015 Certification. We welcome it as yet another demonstration of our drive to improve service delivery in all aspects of our business.
“We will continue to build on our existing strengths, including our membership of the Standard Bank Group, Africa’s biggest financial institution, to undertake improvement actions for better quality of service across all segments and channels of our operations,” Adeniyi said.
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