MainOne explains reason for service outage

Funke Opeke, CEO of MainOne

MainOne, one of Nigeria’s leading providers of telecom services and network solutions for businesses has said it is experiencing service disruption to its customer after a fault occurred on its submarine cable system, 3000KM offshore Portugal.

The outage, the first of its kind in 7 years since its cable system came into operations, has caused disruptions in service to our international connectivity customers in West Africa.

MainOne, however, said Tuesday, that it has started repairing the faulty cable while at the same time providing backup services where possible.

“we [have] mobilised a repair vessel from France early Monday morning to pick up the necessary spares and personnel to recover the affected sections of the submarine cable in the Atlantic Ocean and effect repairs,” the company said in a statement. “The current estimated time for the repairs may be up to 14 days.”

“Whilst this is an event of Force Majeure, being beyond our control in the ordinary and normal course of business, we have in the interim, made available existing restoration capacity and have secured additional capacity to offer temporary relief to our customers, where feasible.”

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